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By default, items print on tickets in the same order they appear in your menu. But for kitchen efficiency, you might want a different arrangement - for example, printing drinks before food even if they appear lower on your menu. The print order setting lets you control how items are arranged on tickets without changing your menu’s customer-facing order.

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Setting Up Print Order

1

Open the menu editor

Go to Menus and click the menu you want to change. The editor opens on the Products tab.
2

Switch to the print order view

At the top of the editor, next to the Collapse button, there is a two-icon toggle. Click Admin order (print tickets) — the half with the printer icon.
3

Arrange your items

Drag categories and items into the order you want them to print. The order saves as you drop each one.
4

Switch back

Click Customer order (storefront) — the half with the storefront icon — to return to the order guests see on your store.
On a phone or tablet, the same switch sits in the editor’s menu as Show admin order / Show customer order.

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Example Use Cases

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Drinks Before Food

If you have one printer and want drinks to print at the top of the ticket (so the bar can start preparing while the kitchen reads the rest):
  1. Open the print order view
  2. Drag all drink categories to the top
  3. Leave food categories below

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Prep Order

Arrange items by preparation time - items that take longest to prepare at the top, quick items at the bottom. This helps kitchen staff prioritise.

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Station Grouping

Even without split printing, you can group items by station:
  1. Grill items together
  2. Fryer items together
  3. Cold items together
You can have a completely different arrangement for each without affecting the other.
  • Print order controls the sequence of items on a single ticket
  • Split printing sends different categories to different printers
These features work together. If you use split printing, each printer’s ticket will follow the print order you’ve set for the categories assigned to it.