Sales reports: revenue, products, and order trends

The Reports page groups every sales, product, operations and discount report in one place. Each report has its own tab, a store selector and a date range, and can be printed or exported as a CSV.

Opening a Report

In the sidebar, click Analytics, then Reports.
Click a report tile. The page lists them under the headings Sales, Products & Categories, Operations, Discounts & Refunds and Feedback.
Use the tabs across the top of any report to switch between reports without going back. All Reports returns you to the tiles.

Choose one or more stores from the store selector on the right. Every sales report accepts several stores at once except Deliveries, which shows a single store because it plots that store’s delivery map.

Reports and What They Show

The tab list is fixed. Column names are as they appear in the dashboard.

Tab	Page title	Shows
Revenue	Sales over time	A chart plus a table of Date, Orders, Gross Sales and Discounts per day, with a Summary row
Revenue by Area	Sales by area	Table name, Orders and Revenue per table or service area, for dine-in stores
Z-Report	End of day report	Per day: Total Transactions, Gross Revenue, Card Payments, Cash Payments, Tips, Service Charges, Average Value, Delivery Fees, Discounts, Quantity of Refunds and Total Refunds
Average Order Value	Average order value over time	Date, Gross sales, Orders and Average order value per day
Day of Week	Orders by day of week	Orders and Gross Revenue for each Day of week
Time of Day	Sales by time of day	Orders and Gross Sales for each hour of trading
Products	Sales by product	Units sold and Revenue per Product, with each modifier option listed beneath the product it was sold with
Categories	Sales by categories	Units sold and Revenue per menu Category
Deliveries	Delivery Revenue	A Delivery Fees chart and a heat map of where the store’s delivery orders went
Tips	Tips by day	Date and Tip Revenue
Discounts	Discounts summaries	Discount Code, Usage Count, Total Redeemed and Average Order Value per code
Discounted Orders	Discounted orders	Every order that used a discount: Order Date, Code, Type, Customer, Order Number, Order Total and Discount Amount
Refunded Orders	Refunded orders	Every fully or partially refunded order — see Refunded Orders Report
Batch Statistics	Order Batching Statistics	Orders per Batch, Number of Batches, Total Orders and % of Batches
Integration Errors	Integration Errors	Per day: Items, Items Total, Orders, Order Total and Gratuity affected by POS and integration errors
Failed Orders	Blocked Orders	Orders storekit blocked: Date, Block reason, Order type, Total, Items and Customer
Store Snooze	Store Snooze Report	Each time a store was snoozed: Store, Started, Ended, Duration, Reason, Ended By and User
Item Snooze	Item Snooze Report	Snoozes, Total Downtime and Avg Duration per Menu Item, with each snooze listed beneath it; filter by Source (All Sources, Manual, Deliverect, Lightspeed, Zonal)

Every revenue figure in these reports is gross: what the customer paid, including VAT and before fees. Sales by product and Sales by categories have no net column. Net revenue (gross minus payment and platform fees) is only reported as a daily total in the Daily Summary, and “Net” never means net of VAT — see How VAT and tax are treated in reports.

Choosing Transactional or Operational Reporting

Next to the date range, the Reporting dropdown offers two fixed options:

Option	Day boundary	Pre-orders are counted on
Transactional (default)	Midnight	The date the order was placed and paid
Operational	5:00 AM	The date the order is due, if it is a pre-order

Choose Operational if you trade past midnight and want early-morning orders grouped with the previous day’s service, or if you take pre-orders and want them to appear on the day you fulfil them. The setting applies to the report you are viewing; it resets to Transactional when you open another report.

Printing and Exporting

Every report has Print and Export buttons above the date range. Export downloads the report table as a CSV; the charts are not included. There is no scheduled or emailed export in the dashboard.

Reports Overview — Full list of available reports
Fee Report & Daily Summary — View fees and reconcile payouts
Refunded Orders Report — Detailed view of all refunds
Pre-Orders Product Report — Pre-order demand by product

​Opening a Report

​Reports and What They Show

​Choosing Transactional or Operational Reporting

​Printing and Exporting

​Related

Opening a Report

Reports and What They Show

Choosing Transactional or Operational Reporting

Printing and Exporting

Related