Refunded Orders Report

Use the Refunded Orders report to check how much was refunded on an order and the reason recorded for the refund.

Find Refunded Orders

In the dashboard, open Analytics → Reports → Refunded Orders. The report tile is under Discounts & Refunds.
Select the stores and date range you want to review.

Read the Report

Column	What it shows
Order Date	Date of the order
Customer	Customer details
Order Number	Order number; select it to open the order
Order Total	Total for the order
Refund	Refunded amount
Reason	The refund reason recorded by staff: the preset label chosen at refund time (for example Customer complaint), or the custom note entered when Other was selected. No complaint detail or item-level breakdown is recorded in the report

Export Refunded Orders

Click Export above the report. The export dialogue offers two fixed formats: CSV for Excel, Number, or other spreadsheet programs and Plain CSV file. Select a format, then export the report. The CSV has Order Date, Customer Email, Customer Name, Order Number, Order Total, Refund and Reason columns. To issue a refund, see Refunds & Payouts →.

​Find Refunded Orders

​Read the Report

​Export Refunded Orders

Find Refunded Orders

Read the Report

Export Refunded Orders