Accessing the Report
Go to Analytics > Sales in your dashboard and locate the Refunded Orders section. Select a store and date range to filter results.What the Report Shows
Each refunded order entry includes:| Field | Description |
|---|---|
| Order ID | Unique identifier for the order |
| Date | When the order was originally placed |
| Amount | Total refund value |
| Refund Type | Full or partial refund |
| Reason | Reason provided when the refund was issued |
Using Refund Data
Review your refund data regularly to:- Identify patterns — Spot recurring reasons for refunds (e.g. specific menu items, delivery issues, preparation errors)
- Track partial vs full refunds — Understand whether issues are resolved with partial compensation or require full refunds
- Reduce future refunds — Address root causes by updating menu descriptions, adjusting preparation processes, or retraining staff
- Monitor refund volume — Keep refund rates within acceptable thresholds for your business
Exporting Data
Click Export to download the refunded orders data as a CSV file.Related
- Refunds & Payouts — How to issue full or partial refunds
- Reports Overview — Full list of available reports
- Sales Reports — Broader sales and revenue analysis