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Use the Refunded Orders report to check how much was refunded on an order and the reason recorded for the refund.

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Find Refunded Orders

  1. In the dashboard, open Analytics → Reports → Refunded Orders. The report tile is under Discounts & Refunds.
  2. Select the stores and date range you want to review.

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Read the Report

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Export Refunded Orders

Click Export above the report. The export dialogue offers two fixed formats: CSV for Excel, Number, or other spreadsheet programs and Plain CSV file. Select a format, then export the report. The CSV has Order Date, Customer Email, Customer Name, Order Number, Order Total, Refund and Reason columns. To issue a refund, see Refunds & Payouts →.