Accessing the Report
Navigate to the report
In the sidebar, click Analytics to expand the section, then select Accounting. On the Accounting page, click All Transactions under the Transactions heading.
What the Report Shows
Each row represents a single transaction and includes details such as:| Field | Description |
|---|---|
| Transaction ID | Unique identifier for the payment |
| Date & Time | When the transaction was processed |
| Order Reference | The associated order code |
| Amount | Transaction value |
| Fee | Fee charged for the transaction |
| Status | Whether the payment succeeded, failed, or was refunded |
| Failure Reason | Explanation provided when a payment fails |
| ARN | Acquirer Reference Number — shown for refund transactions, used to trace refunds through the card network |
Investigating Failed Payments
When a payment fails, the Failure Reason column provides an explanation (e.g. insufficient funds, card declined, authentication failure). Use this information to identify recurring issues and advise customers if needed.Exporting Data
Click Export to download the full transaction list as a CSV file for use in spreadsheets or accounting software.Related
- Reports Overview — Full list of available reports
- Fee Report & Daily Summary — Reconcile daily revenue with payouts
- Refunded Orders Report — View all refunded orders