Communicate with customers about their orders directly from your dashboard. Send messages about issues, substitutions, or delays so customers stay informed throughout the order process.Documentation Index
Fetch the complete documentation index at: https://storekit.com/docs/llms.txt
Use this file to discover all available pages before exploring further.
Sending a Notification
- Open the order in your dashboard
- Click the notification/message option on the order
- Type your message
- Click Send
When to Notify Customers
| Scenario | Example Message |
|---|---|
| Ingredient substitution | ”We’ve substituted your almond milk for oat milk — is that okay?” |
| Out-of-stock item | ”Unfortunately, the brownie is out of stock. We’ve removed it and adjusted your total.” |
| Delay alert | ”Your order is taking a bit longer than expected. New estimated time: 25 minutes.” |
| Order update | ”Your order is ready for collection at the counter.” |
Best Practices
- Be clear and concise — State the issue and any action taken
- Offer alternatives — If an item is unavailable, suggest a replacement
- Include updated timing — If there’s a delay, provide a new estimate
- Stay professional — Keep messages helpful and courteous