Accessing Operations Settings
Go to Stores → [your store] → Settings → Operations to view and configure all operational settings. Remember to select Save in the settings bar to apply any changes.Key Settings
Default Prep Time
The default prep time is shown to customers when they place an order. Set this to reflect your typical preparation time.- Applies to all orders unless overridden
- Displayed as the estimated wait time at checkout
- Increase it manually during busy periods, then restore the usual time when demand returns to normal
Auto-Accept Orders
When enabled, incoming orders are accepted automatically without manual intervention.- Orders skip the acceptance step and move straight to preparation
- Useful for high-volume stores where manual acceptance creates bottlenecks
- Disable if you need to review orders before confirming
Auto-Ready
Automatically marks orders as ready when the prep time elapses.- Removes the need to manually mark each order as ready
- Relies on accurate prep time settings
- Best for consistent-prep-time items
Checkout Upsell Products
Use Upsell products to manually choose which products appear in the checkout cross-sell.1
Open the product selector
Go to Stores → [your store] → Settings → Operations → Upsell products and select Select Products. If products are already selected, choose Edit Selection.
2
Choose products
Select products from the store’s current menu, then select Save Selection.
3
Save the Operations settings
Select Save in the settings bar. Save Selection updates the selection on the page, but the Operations settings must also be saved.
How upsells differ from other recommendations
Changing the Popular flag does not add a product to the checkout upsell, and it does not control the algorithmic Suggested for you results. See Products.
POS-synced menus
For POS-managed menus such as Lightspeed, a product must exist in the current synced storekit menu before it can be selected. Make product changes in your POS, sync the menu, then return to Upsell products to select the synced product. Configure upsells separately for each store. The selector and storefront both use the current store’s menu, so a product from another store or menu cannot be resolved in the checkout modal.Troubleshooting checkout upsells
The upsell modal does not appear
- Confirm Upsell products shows at least one selected product.
- After selecting Save Selection, also select Save in the settings bar.
- Test the checkout journey for the same store you configured. The modal opens when the customer continues from a non-empty basket.
A selected product is missing
The storefront matches each saved selection to a product in the store’s currently loaded menu. If a POS sync removed or recreated the product, or the store is using a different menu, the saved product ID no longer resolves and the item is omitted. Sync the correct menu, then use Edit Selection to remove the old selection and select the current product.A selected product is unavailable
Snoozed products, products unavailable for the selected day, products marked unavailable, and products with no remaining tracked inventory are shown as unavailable and cannot be added from the modal. Restore the product’s availability or inventory before testing again.Managing Busy Periods
Operations settings do not currently include a self-serve Busy mode toggle. During peak periods:- Go to Stores → [your store] → Settings → Operations and increase the Default prep time. This raises the estimated wait shown to customers at checkout.
- Select Save in the settings bar.
- Add a Store notice to tell customers about the delay and where it applies.
Order Notifications
The Order Notifications card on the Operations page controls the notifications sent to your team and to customers. To turn on customer SMS updates, tick Text (SMS) notifications under Sent to customers: Stores → [your store] → Settings → Operations → Order Notifications → Sent to customers → Text (SMS) notifications Optionally set an SMS Sender Name (maximum 11 characters) to brand the sender ID in supported countries. Select Save in the settings bar to apply your changes.I can’t see or enable the SMS option
- The Text (SMS) notifications checkbox and the SMS Sender Name field are disabled until payment processing is active on the store. Connect a payment provider first, then return to this page.
- The Sent to customers section — including the SMS controls — is not shown for order-and-pay (in-store table service) stores.