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Operations settings control how orders flow through your system — from acceptance to preparation to fulfilment. Configure these to match your kitchen’s workflow.

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Accessing Operations Settings

Go to Stores → [your store] → Settings → Operations to view and configure all operational settings. Remember to select Save in the settings bar to apply any changes.

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Key Settings

There is no order acceptance window in the dashboard: an order that is not auto-accepted waits in Live Orders until a member of staff accepts it.

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Preparation Time

The Preparation time section sets the average time to prepare an order. Customers see it as an estimated ready time (for example “Ready in ~30 min”) before they place their order.
  • Delivery and pickup stores set Delivery and Pickup separately.
  • Order & Pay stores set a single Average prep time.
  • Type a number of minutes or pick one of the presets: 15, 20, 30 or 45.
Select Save in the settings bar to apply the change.

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Auto Accept

Turn on Auto accept orders in the Auto Accept section to accept incoming orders instantly without staff action. Leave it off if you want to review each order in Live Orders before it goes to the kitchen.

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Auto Ready

In the Auto Ready section, under Enable per fulfillment type, tick Delivery, Pickup or In-Store (Order & Pay stores only) to mark those orders ready when their estimated prep time elapses, or after 30 minutes if no estimate is set. This triggers the customer’s order ready notification, so only enable it if your kitchen consistently meets its estimated times, and do not enable it if your POS already sends order status updates. For the timing rules and when to use it, see Auto Ready.

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Checkout Upsell Products

Use Upsell products to manually choose which products appear in the checkout cross-sell.
1

Open the product selector

Go to Stores → [your store] → Settings → Operations → Upsell products and select Select Products. If products are already selected, choose Edit Selection.
2

Choose products

Select products from the store’s current menu, then select Save Selection.
3

Save the Operations settings

Select Save in the settings bar. Save Selection updates the selection on the page, but the Operations settings must also be saved.
When a customer continues from their basket towards checkout, storekit opens a pre-checkout People also added modal containing the selected products. Customers can quick-add an available product, open its details, or select Continue to checkout.

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How upsells differ from other recommendations

Changing the Popular flag does not add a product to the checkout upsell, and it does not control the algorithmic Suggested for you results. See Products.

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POS-synced menus

For POS-managed menus such as Lightspeed, a product must exist in the current synced storekit menu before it can be selected. Make product changes in your POS, sync the menu, then return to Upsell products to select the synced product. Configure upsells separately for each store. The selector and storefront both use the current store’s menu, so a product from another store or menu cannot be resolved in the checkout modal.

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Troubleshooting checkout upsells

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The upsell modal does not appear

  • Confirm Upsell products shows at least one selected product.
  • After selecting Save Selection, also select Save in the settings bar.
  • Test the checkout journey for the same store you configured. The modal opens when the customer continues from a non-empty basket.

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A selected product is missing

The storefront matches each saved selection to a product in the store’s currently loaded menu. If a POS sync removed or recreated the product, or the store is using a different menu, the saved product ID no longer resolves and the item is omitted. Sync the correct menu, then use Edit Selection to remove the old selection and select the current product.

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A selected product is unavailable

Snoozed products, products unavailable for the selected day, products marked unavailable, and products with no remaining tracked inventory are shown as unavailable and cannot be added from the modal. Restore the product’s availability or inventory before testing again.

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Managing Busy Periods

There is no busy mode toggle in Operations settings. During peak periods:
  1. Open Live Orders, click Operations, pick the store at the top of the panel, then raise the minutes under Preparation Time, or use Snooze Orders to pause ordering for 5 mins, 10 mins, 15 mins or 30 mins. Click Save. See Managing Live Orders.
  2. Alternatively, go to Stores → [your store] → Settings → Operations, raise the Preparation time figures and select Save in the settings bar.
  3. Add a Store notice to tell customers about the delay and where it applies.
When demand returns to normal, restore the usual prep time and remove or update the notice.

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Order Notifications

The Order Notifications card on the Operations page controls the notifications sent to your team and to customers. To turn on customer SMS updates, tick Text (SMS) notifications under Sent to customers: Stores → [your store] → Settings → Operations → Order Notifications → Sent to customers → Text (SMS) notifications Optionally set an SMS Sender Name (maximum 11 characters) to brand the sender ID in supported countries. Select Save in the settings bar to apply your changes.
I can’t see or enable the SMS option
  • The Text (SMS) notifications checkbox and the SMS Sender Name field are disabled until payment processing is active on the store. Connect a payment provider first, then return to this page.
  • The Sent to customers section — including the SMS controls — is not shown for order-and-pay (in-store table service) stores.
For the full list of customer messages and how to customise them, see Customer Order Notifications.
Review your operations settings regularly. As your team becomes more efficient or your order volume changes, adjusting prep times and acceptance settings keeps the customer experience accurate.