Operations settings control how orders flow through your system — from acceptance to preparation to fulfilment. Configure these to match your kitchen’s workflow.
Accessing Operations Settings
Go to Store Settings > Operations to view and configure all operational settings.
Key Settings
| Setting | Description |
|---|
| Default prep time | How long orders typically take to prepare. Shown to customers as the estimated wait time. |
| Auto-accept orders | Automatically accept incoming orders, skipping the manual acceptance step. |
| Auto-ready | Automatically mark orders as ready after the prep time elapses. |
| Order acceptance window | How long you have to accept an order before it is automatically declined. |
| Busy mode | Temporarily increase prep times during peak periods. |
Default Prep Time
The default prep time is shown to customers when they place an order. Set this to reflect your typical preparation time.
- Applies to all orders unless overridden
- Displayed as the estimated wait time at checkout
- Adjust during busy periods using Busy Mode
Auto-Accept Orders
When enabled, incoming orders are accepted automatically without manual intervention.
- Orders skip the acceptance step and move straight to preparation
- Useful for high-volume stores where manual acceptance creates bottlenecks
- Disable if you need to review orders before confirming
Auto-Ready
Automatically marks orders as ready when the prep time elapses.
- Removes the need to manually mark each order as ready
- Relies on accurate prep time settings
- Best for consistent-prep-time items
For more on auto-ready configuration, see Auto-Ready.
Busy Mode
Temporarily increase prep times during peak periods:
- Adjusts the estimated wait time shown to customers
- Helps manage customer expectations during rushes
- Can be toggled on and off as needed
Review your operations settings regularly. As your team becomes more efficient or your order volume changes, adjusting prep times and acceptance settings keeps the customer experience accurate.
