Offering Packaging Items at Checkout

Packaging items let customers tell you what to include with their order — cutlery, napkins, bags, sauces — without adding them to the menu. You choose whether each item is added by the customer or included by default, and how many they can take.

Packaging only appears in your store settings when the feature is enabled for your account. If you cannot see it, contact support.

Adding a Packaging Item

Open Packaging settings

Go to Stores → your store → Settings → Packaging.

Add an item

Click Add item (or Add first item if the list is empty). The Add Packaging Item dialog opens.

Fill in the item

Complete the fields below, then click Create. Only Name is required.

Field	What it does
Name	Shown to the customer at checkout, for example “Utensils”.
Description	Optional short text shown next to the name.
Inclusion Type	Opt-in (customer adds) — off by default, the customer ticks it. Opt-out (included by default) — on by default, the customer can remove it.
Default Quantity	How many are selected when the item is on. Applies when the customer ticks an opt-in item and when an opt-out item is included by default.
Max Quantity	The most a customer can select. Set to 1 for a simple yes/no tick box.
Fulfilment Methods	Tick Delivery, Pickup or In-store to show the item only for those order types. Leave all unticked to show it for every method.
Enabled	Turn off to hide the item from checkout without deleting it. Disabled items show a Disabled badge in the list.
POS Provider and POS ID	Under POS Mapping. Optional identifiers that link the item to your POS. Toast stores fill these automatically when items are imported (see below).

What Customers See

Packaging items appear on the checkout page, filtered to the customer’s fulfilment method:

An item with Max Quantity of 1 is a tick box.
An item with Max Quantity above 1 shows a − / + counter, starting at 0 (opt-in) or Default Quantity (opt-out).

When a store has at least one packaging item for the current fulfilment method, the packaging list replaces the standard cutlery question at checkout.

Editing, Reordering and Deleting

To edit an item, click the pencil icon on its row. The Edit Packaging Item dialog has the same fields as above; click Save.
To change the order items appear in at checkout, drag a row by the handle on its left. The new order is saved immediately.
To remove an item, click the bin icon on its row and confirm with Delete. Deleted items are removed from checkout immediately and cannot be restored — use Enabled instead if you may want it back.

Toast Stores

If your store is connected to Toast, a Sync from Toast button appears next to Add item. Click it to import the packaging items configured in Toast; the imported items carry their Toast identifiers in POS Mapping. The same import is available as Sync Packaging on the Toast menu sync page. The customer’s packaging choices are sent to Toast with the order. There is no packaging section on the order in the storekit dashboard, and packaging selections are not printed on storekit kitchen tickets or sent to other POS systems.

Operations Settings

Preparation time, auto accept and other checkout behaviour

Toast Menu Sync

Import menu, hours and packaging from Toast

​Adding a Packaging Item

​What Customers See

​Editing, Reordering and Deleting

​Toast Stores

​Related Guides

Operations Settings

Toast Menu Sync

Adding a Packaging Item

What Customers See

Editing, Reordering and Deleting

Toast Stores

Related Guides