Custom Privacy Policy & Terms

By default, your store displays a standard privacy policy. You can replace it — and add custom terms & conditions — with your own content written in the dashboard.

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Available Policies

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How Policies Inherit

You can set custom policies at three levels. A more specific level always takes priority:

1. Account — applies to all your stores by default
2. Brand — overrides the account policy for all stores under that brand
3. Venue — overrides everything for that specific store

For example, you could set a privacy policy on your account that covers most stores, then override it for a specific brand or individual store that needs different wording.

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Setting Up Custom Policies

1. Go to Settings → Customisation → Custom Policies
2. Click Create Policy
3. Choose the Policy Type — Privacy Policy or Terms & Conditions
4. Choose the scope — Account, Brand (then Select brand), or Venue (then Select venue)
5. Write the wording in Policy Content
6. Set Status to Active and click Create Policy

The content will appear immediately on your store.

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Footer Links

When custom policies are enabled, links to the privacy policy and terms & conditions pages are automatically shown in your store’s footer.