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The Tenzo integration uploads CSV files to your Tenzo SFTP account once a day. It always sends your customer reviews, and can also send each store’s sales from the previous day.

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Before You Start

  • You need a Tenzo account and the SFTP credentials Tenzo issues to you: host, username, password and port.
  • Tenzo is a storekit+ integration. On a plan without storekit+, opening Tenzo from the integrations list takes you to the upgrade page instead of the settings. Contact support if you need it enabled.
  • The SFTP credentials belong to your account, not to one store. Saving them on one store’s Tenzo Integration page applies them to every store in the account.

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Connect Tenzo

  1. Go to Stores → your store → Settings → Integrations → Tenzo.
  2. Enter SFTP Host, SFTP Username and SFTP Password. SFTP Port defaults to 22.
  3. Select Save.
The page now shows SFTP Connected with your host and username, and the status Disabled. Saving the credentials does not start sending data.

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Turn On Review Sending

  1. On the Tenzo Integration page, select Edit.
  2. Turn on Integration Status. The change saves straight away.
  3. Select Cancel to close the form, or re-enter SFTP Password and select Save if you also changed the credentials.
Integration Status cannot be turned on until the credentials have been saved once. Turning it off stops both review and sales uploads for every store in the account.

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Turn On Sales Data Push

Sales Data Push appears below the credentials once Integration Status is on. It is set per store.
  1. Go to Stores → the store → Settings → Integrations → Tenzo.
  2. Turn on Sales Data Push. The change saves straight away.
Repeat for each store whose sales you want in Tenzo.

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What storekit Sends

storekit runs the upload once a day at 05:00 UTC. Each run covers the previous calendar day in your stores’ local time. Delivery fees appear in the sales file as their own row with the product item Delivery Fee. Order discounts and service charges are split across an order’s items in proportion to their value. Files are uploaded to the /writeable/ folder on the SFTP server.

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Limitations

  • There is no way to send a past date or trigger an upload from the dashboard. Data for the days before you turned the integration on is not sent.
  • There is no upload log or last-sent status in the dashboard. Check in Tenzo whether files are arriving.
  • Only completed orders are included in the sales file.
For storekit’s built-in reporting, see Reports Overview.