Overview
The Overview tab shows review performance across your stores for the selected date range.
The dashboard also includes:
- Rating and review volume over time
- Rating distribution from 1 to 5 stars
- Rating by store
- Recent reviews
What happens after a guest leaves a rating
A storekit rating is private feedback. It appears in your Feedback dashboard and nowhere else — storekit never posts a rating, comment, or review to Google or any other platform on the guest’s behalf. What the guest sees after choosing a star rating depends on the rating:
Three points worth repeating to your managers:
- Only a 5-star rating shows the Google prompt. The threshold is fixed — a 3- or 4-star rating never shows review links, and there is no setting in the dashboard to change this.
- The guest writes the Google review, not storekit. The prompt links to Google’s own “Write a review” page. Whether the guest follows the link and what they write is up to them; the storekit rating itself is never sent to Google.
- Organic Google reviews are unaffected. Guests can always review you on Google directly, whatever they rated — or didn’t rate — in storekit.
The 5-star prompt only appears for stores with at least one Smart Review link saved, which requires a storekit+ subscription. See Customer feedback and smart reviews → for setting up the links.
Google reviews
Connect your Google Business Profile to sync Google reviews with storekit. Go to Google reviews and select Sign in with Google to connect your account. Once connected, Google review activity can be viewed from the Feedback dashboard. Google review reporting separates reviews generated through storekit from organic Google reviews, helping you track how much review growth is coming from storekit.Linking each store to its Google location
You connect a Google account once for your whole account, then link each storekit store to its Google Business location individually — storekit does not match stores to locations automatically. After connecting, a banner confirms Google Business Profile connected. Link your stores below.1
Open Manage store links
On the Google reviews tab, select the round Google icon on the right, then Manage store links. If no store is linked yet, the page shows Link a store to get started with a Link a store button that opens the same dialog.
2
Find unlinked stores
The Manage store links table lists every store with its Google Location. A linked store shows its Google location name; a store that still needs linking shows Not linked.
3
Link the store
Select Link next to the store. Choose the Google Business account, then pick the matching Google location from the list — each shows its address, star rating, and review count — and select Link location.
4
Repeat for each store
Link each remaining store the same way. A just-linked store shows Store linked - syncing reviews; the first sync can take a few minutes.
Reply to reviews
The Reply to reviews tab lets you manage Google reviews from storekit. A Google Business Profile must be connected before this section can be used. Go to Reply to reviews and select Sign in with Google to connect your account.Item feedback
Item feedback shows ratings left against individual menu items. The summary includes:
Use the date and store filters to change the feedback shown.
Smart reviews
Smart Reviews direct customers to your linked review platforms after receiving positive feedback. The Smart reviews tab shows:- Total review link clicks
- Clicks by review platform
Smart Reviews are available with a storekit+ subscription. Contact our Support team if you’d like to enable this feature.