Skip to main content
Connect a cloud printer to automatically print order tickets when orders come in. This step is optional - you can manage orders directly from the dashboard or via POS integration.

​
Do You Need a Printer?

​
Supported Printers

storekit works with Star Micronics cloud-enabled thermal printers using CloudPRNT technology. Popular models include:
  • Star TSP143IV (Ethernet/Wi-Fi)
  • Star TSP654II (Ethernet)
  • Star mC-Print3 (Ethernet/Wi-Fi/Bluetooth)
When purchasing a printer, ensure it supports CloudPRNT. Look for “CloudPRNT” in the model specifications. The printer must have network connectivity (Wi-Fi or Ethernet) to communicate with storekit’s servers.

​
Setting Up a Printer

Your Star printer must be connected to your router via an ethernet (LAN) cable for reliable cloud printing. WiFi-only setups are not recommended and may fail to connect. Ensure you have a LAN cable available before starting setup. If your router is not near the printer, use a long LAN cable, network switch, or a 4G router with a LAN port.
1

Connect the Printer

Connect your printer to your network via Ethernet and power it on. The printer needs internet access to receive orders from storekit.
2

Add Printer in Dashboard

Go to Store Settings > Printing and click Add Printer.
3

Enter Printer Details

Enter your printer’s MAC address (found on a test print — hold the FEED button while powering on the printer) and give it a descriptive name (e.g., “Kitchen Printer”, “Bar Printer”).
4

Configure Settings

Set print options:
  • Paper width (80mm is standard for receipts)
  • Number of copies per order
  • Auto-print or manual print
5

Test Print

Click Test Print to verify the connection and check the output format.

​
What Prints

Order tickets include:
  • Order number
  • Customer name and contact details
  • Fulfillment type (Pickup, Delivery, Dine-in) and requested time
  • Table number (for dine-in orders)
  • Items with modifiers and special instructions
  • Order notes
  • Payment status
You can customise print names for products using the Print Name feature.

​
Auto Print vs Manual Print

Learn more about auto vs manual printing →

​
Split Printing

If you have multiple prep stations (e.g., kitchen and bar), set up split printing:
  1. Add multiple printers with descriptive names
  2. Assign menu categories to each printer
  3. Orders automatically split by category
Example:
  • Kitchen printer → Food categories
  • Bar printer → Drinks categories
Learn more about split printing →

​
Fallback Printing

Configure a backup printer in case your primary printer goes offline:
  1. Add a secondary printer
  2. Set it as the fallback for your primary printer
  3. If the primary fails, orders automatically route to the fallback
Learn more about fallback printing →

​
Troubleshooting

​
Printer Not Connecting

  • Check the printer is powered on and connected to the network
  • Verify the MAC address is entered correctly
  • Ensure the printer has internet access (not just local network)
  • Check your router/firewall isn’t blocking outbound connections

​
Orders Not Printing

  • Verify the printer is set as active in settings
  • Check the printer has paper and no error lights
  • Send a test print from the dashboard
  • Check if orders are going to a different printer (if using split printing)
Full troubleshooting guide →

​
Next Step

You’re almost ready! Test your store and go live →

Related topics

Set up a Star Micronics cloud printerTroubleshoot Star printer connectivity and order printingFallback PrintingConnect a custom domain to your storekit ordering pageWebhook Events