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Configure when customers can place orders. Your store will only accept orders during the hours you set.

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Setting Opening Hours

  1. Go to Store Settings > Opening Hours
  2. For each day of the week (Monday through Sunday), set your opening and closing times
  3. Toggle days off if you’re closed
  4. Click Save
Hours are stored in HH:mm:ss format and displayed to customers in 12-hour format (e.g., “11:00 am - 10:00 pm”).

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Multiple Time Slots

If you close during the day (e.g., between lunch and dinner), add multiple time slots per day:
  • Lunch: 11:00 am - 2:30 pm
  • Dinner: 5:00 pm - 10:00 pm
Click Add time slot to add additional periods for the same day. Customers will see all available time slots when selecting a pickup or delivery time.

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Different Hours by Fulfillment Type

You can set different hours for different fulfillment methods:
FulfillmentExample Use Case
PickupAccept pickup orders all day
DeliveryOnly deliver during dinner service
Dine-inMatch your restaurant floor hours
To set separate hours:
  1. Go to Store Settings > Opening Hours
  2. Click the fulfillment type tab (Pickup, Delivery, etc.)
  3. Configure hours for that specific method
If your delivery hours are shorter than pickup, customers outside delivery hours will only see pickup as an option. The system automatically adjusts available fulfillment methods based on current time and configured hours.

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Prep Time

Set how long you need to prepare orders:
  1. Go to Store Settings > Fulfillment
  2. Set Prep time for pickup/dine-in orders
  3. Set Prep + delivery time for delivery orders (includes travel time)
This affects the earliest time slot customers can select. If it’s 12:00 and prep time is 15 minutes, the earliest available slot is 12:15. The estimated time is displayed to customers on the menu and at checkout.

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Pre-orders

Allow customers to order ahead for future dates:
  1. Go to Store Settings > Fulfillment
  2. Enable Pre-orders
  3. Configure available pre-order days separately for pickup and delivery
When pre-orders are enabled, customers can:
  • Select a future date from the available days
  • Choose a specific time slot within your opening hours
  • Place orders outside of current opening hours (for future fulfillment)
If Always open for pre-orders is enabled, customers can place future orders even when your store is currently closed.

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Temporary Closures

To temporarily close your store:
  • Snooze - Close for a set period (30 mins, 1 hour, etc.)
  • Close for today - Stop accepting orders for the rest of the day
  • Holiday mode - Close for multiple days
Access these from the Open/Closed toggle in the dashboard header. When closed, customers see a “Closed” message and cannot place orders.

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Next Step

Now that your hours are set, build your menu →