Food for Thought
August 9, 2023

How to Market When Reopening Your Restaurant

Prepare to confidently reopen your restaurant. Master effective marketing, engage your target audience, and run enticing promotions to attract diners.

How to Market When Reopening Your Restaurant

Greetings, fellow restaurant owners! It's been quite a journey and now it's time to unlock those doors and warmly welcome back your valued patrons. However, reopening entails much more than a simple switch from 'Closed' to 'Open.'

This article is here to help. Consider it your classified formula for implementing effective marketing strategies to ensure a triumphant grand reopening. Our mission is to assist you in filling your establishment and reviving the vibrant energy in your kitchen.

Building Strong Connections with the Community

Let's delve into the significance of your community—the individuals who reside and labor in the vicinity of your restaurant. These individuals are more than potential customers; they're your neighbours. Establishing meaningful engagement with them can elevate your establishment from a mere business to a beloved local gathering spot.

Free to use image sourced from Pixabay

So, how do you do this? Consider sponsoring a local sports team, organising community-oriented events, and forging alliances with neighbouring businesses. Show that you are an active participant in the community rather than just a presence there. Trust us when we say that the support of your local community is unparalleled.

And don't forget about staying connected. With services like Vonage, you can ensure your restaurant is always reachable, even when you're on the go.

With the power of technology, you can even fax from mobile phone devices. It's perfect for sending out menus to local businesses or receiving orders from suppliers. It's just another way technology can make running your restaurant a breeze

Understanding Your Target Market

Who's your target market? Knowing your customers is as vital as knowing your recipes. If you're a vegan hotspot, you're not aiming for steak lovers, right? Identifying your hyper-targeted market is key to satisfying their appetites.

How to pinpoint them? Start with your regulars. Who are they? What do they love about your place? Feedback forms or casual chats can be insightful.

Remember to scope out your competition. Who are they attracting? Any gaps you could fill?

Remember, your target market can shift like food trends. Stay adaptable and your restaurant will be the go-to spot.

Re-establishing Your Brand

Whether it's your rustic décor, farm-to-table philosophy, or amazing margaritas, your restaurant's brand is what sets it apart from the competition. Reopening involves more than just turning on the lights; it also consists in letting people know what they've been missing and offering new things.

How do you spread the word? Communication is key. Use social media to publish pictures, interact with fans, and give them a sense of belonging to your restaurant. Email newsletters are a valuable tool for disseminating updates and deals.

Pay attention to the impact of an effective online presence. Your domain name is like your restaurant's address on the internet, and it's crucial for helping customers find you. So, make sure it's something memorable and representative of your brand.

Keep in mind that your brand is more than just a logo or a memorable tagline. It's the impression you make on your customers, the memories you help them make, and the taste you leave in their mouths.

Utilising Social Media

Let's chat about social media. Love it or hate it, it's a restaurant industry game-changer. It's like having a billboard in your customer's pockets. And when you're reopening your restaurant, it's an absolute must-have in your marketing toolkit.

Think about it. Where do you go if you want to try a new restaurant? Facebook, Twitter, and Instagram, correct? You want to observe the cuisine, atmosphere, and reviews. Your clients are no different.

Free to use image sourced from Pixabay

How can you use social media to your advantage? Pick the appropriate platforms first. Instagram is fantastic for mouthwatering food photos, Facebook is terrific for updates and events, and Twitter is perfect for interacting in real-time with your customers.

In today's digital landscape, staying connected with your customers is essential. This is where virtual phone numbers come into play. You might be wondering, what are virtual phone numbers? Well, they're a fantastic tool for businesses. They allow you to have a dedicated business number that can be answered from anywhere, perfect for taking reservations or answering customer queries

Next, create a content calendar. Plan out your posts in advance to ensure you're consistently sharing fresh and engaging content. And remember quality over quantity. It's better to post a few great photos than a bunch of mediocre ones.

And finally, engage with your followers. Respond to comments, share user-generated content, and don't be afraid to show some personality. Social media isn't just about broadcasting, it's about conversation.

Promotions and Incentives

Who doesn't enjoy a good deal? Promotions and incentives serve as the secret ingredient in luring clients because of this. They serve as a means to express gratitude. They can change the game while you're reopening your eatery.

Consider this. You face rivalry from more than simply other eateries. Meal kits, takeaway, and home-cooked food are your rivals. You must convince folks to select you. And that's what a fantastic incentive or promotion can achieve.

So what types of promotions are most effective? It all depends on your restaurant and your clientele. But to get you going, consider these suggestions:

Discounts say "welcome back": Provide a unique discount for the first week or month after reopening. It's a fantastic opportunity to reward your devoted customers and draw in new ones.

Loyalty programs: Reward your regulars with a points system or a 'buy 10 meals, get 1 free' deal. It's a win-win. They get a free meal, you get repeat business.

Special events: Host a reopening party, a themed night, or a cooking class. It's a fun way to bring people in and create a buzz around your restaurant.

Free to use image sourced from Pixabay

Remember, the key to a great promotion is to make it valuable, exciting, and limited. Create a sense of urgency, and your customers will be lining up at your door!


And there you have it, folks! We've talked about understanding your target market, re-establishing your brand, leveraging social media, running promotions, and engaging with your community. These are your ingredients for a successful reopening.

But remember, every restaurant is unique. So, take these strategies, mix them up, add your flavour, and create a marketing plan that's as unique as your menu. You've got this, and we can't wait to see your restaurant buzzing with happy customers again!

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Frequently asked questions

Do I need to hire more staff?

No, you will not need to hire more floor staff. Our clients find that they can serve more guests with the same team by removing unnecessary steps of service. Your guests get their food & drink quicker, and your staff can focus on providing a better service.

Do you charge commissions?

No, we do not charge commission costs. Only transaction fees, just as you would pay with PDQ machines.

Is my business too small or too big for this?

No matter the shape or size of your business, storekit is the right tool for your operation. We work with all kinds of hospitality businesses in the UK (& abroad) to increase their sales, control their costs & enable an exceptional customer experience.

Will it reduce customer interaction?

No, you will not lose out on customer interaction. By removing tasks for your staff, they can spend more time on what matters. Bar staff can focus on making the best drinks possible, rather than taking orders. Floor staff can focus on engaging with guests and serving with a smile.

Do my guests want to order from their phones?

Online ordering for restaurants lets your guests order what they want, when they want. They get their food & drink quicker, without the stress of paying the bill. Your staff get more tips & can focus on what they do best - providing the best quality customer experience. You'll make more money & save costs. It's a win-win for everyone involved.

How long does it take to get my money?

We send payouts daily, but the bank usually takes 2 days to process them. That means, the money that you earn on Monday will be in your bank account by Thursday morning. This is rolling - so you'll get paid daily.

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