The tablet shows 'Code expired — generate a new one in admin'
The tablet shows 'Code expired — generate a new one in admin'
Claim codes last 5 minutes. In the dashboard, open the ⋯ menu on the kiosk’s row and click Generate claim code (or Move to another device for a paired kiosk), then enter the new code straight away.
The tablet shows 'Invalid code — check and try again'
The tablet shows 'Invalid code — check and try again'
The code was mistyped, has already been used, or has been replaced by a newer one. Each new code replaces the kiosk’s previous unused code. Check you’re using the most recent code for this store’s kiosk, or generate a fresh one.
The tablet shows 'Registration failed — please try again'
The tablet shows 'Registration failed — please try again'
The tablet couldn’t reach storekit. Check its Wi-Fi, then tap Register Kiosk again. If the code has expired in the meantime, generate a new one.
The kiosk went back to the setup screen
The kiosk went back to the setup screen
A paired tablet only returns to Kiosk Setup when it’s no longer allowed to use the kiosk. Check the kiosk’s row under Kiosks & Terminals:
- Not paired: someone clicked Log out device in the dashboard. Generate a claim code and pair the tablet again.
- Online or Offline: either a code for this kiosk was entered on another tablet, which logged this one out, or someone tapped Log out kiosk in Kiosk Admin on this tablet. To bring this tablet back, open the kiosk’s ⋯ menu, click Move to another device and enter the code on it.
- The kiosk isn’t listed: it was deleted. Create it again with Add kiosk and pair the tablet.
The kiosk is offline or not taking orders
The kiosk is offline or not taking orders
Open Kiosk Admin and check Status. Offline means the tablet has lost its internet connection, so check Wi-Fi. If the tablet keeps dropping off overnight, make sure it’s on charge, auto-lock is set to Never and battery saver is off. See Keeping the Tablet Awake →.
The kiosk can't take card payments
The kiosk can't take card payments
Check the kiosk’s row under Kiosks & Terminals. No terminal linked means no card terminal is assigned: click Edit kiosk and pick one under Linked Terminal. If the terminal isn’t in the list, click Sync terminals under Payment Terminals. The list only offers active terminals that aren’t linked to another kiosk.