Order Injection

Order injection is the process of automatically sending online orders to your POS system. When a customer completes checkout, the order is transmitted to your POS within seconds, appearing on terminals and kitchen printers just like any other order.

How Order Injection Works

Customer completes checkout
           ↓
    Payment processed
           ↓
  Order saved to storekit
           ↓
   Order sent to POS API
           ↓
  POS acknowledges receipt
           ↓
 Order appears on terminal
           ↓
  Kitchen ticket prints

The entire process typically completes in 2-5 seconds.

Order Timing

When orders are injected depends on the fulfillment type and your configuration.

ASAP Orders

Orders for immediate fulfillment are injected as soon as payment completes. The order appears in your POS right away.

Pre-Orders / Scheduled Orders

For orders scheduled for a future time, injection timing depends on your settings:

Setting	Behaviour
Immediate injection	Order sent to POS right after payment
Delayed injection	Order sent X minutes before the requested time

Delayed injection is useful if you don’t want pre-orders cluttering your kitchen queue hours in advance. Buffering is set per POS integration, not once for the whole store, and not every POS exposes it. Each integration page below is at Stores → your store → Settings → Integrations → the integration.

Integration	Injection-timing controls
Lightspeed K-Series	Buffer Orders, plus Buffer (in minutes) (0-720). See Lightspeed pre-order buffering →
Tissl	Buffer Orders only — the delay comes from your prep time. See TISSL orders →
Syrve	Buffer Orders only — the delay comes from your prep time
Deliverect	Buffer Orders, plus Buffer Delay (in minutes) — both must be set for storekit to hold a pre-order. Deliverect has its own, separate buffer as well; see the note below
Toast POS	Buffering is supported, but there is no buffer control on the Toast POS Settings page — storekit support sets the number of minutes. See Toast orders →
Comtrex	Buffer Orders is shown on the page but can’t be edited — storekit support changes it
Stream	Buffer Orders and Buffer Value exist, but the Stream page isn’t available in merchant dashboards — storekit support changes them
Zonal	No buffer setting — same-day pre-orders are injected straight away, and orders for a future day are held until 6am on the day. See Zonal pre-order dispatch →
Centegra, 3SPOS, PointOne	No buffering — pre-orders are injected as soon as they’re placed

Deliverect can hold pre-orders too. The storekit channel inside Deliverect’s own dashboard has a Buffer orders option that is independent of the storekit setting above. storekit always sends the requested pickup or delivery time with the order, so when that channel option is on, Deliverect keeps the order and only forwards it to your POS shortly before it is due — even if Buffer Orders is off in storekit and the order left storekit the day it was placed. There is no control for it in the storekit dashboard: ask Deliverect support or storekit support to change it.

Where the delay comes from your prep time, the value is the one set at Stores → your store → Settings → Operations → Preparation time (Delivery and Pickup). There is no injection-timing control at Stores → your store → Settings → Pre-Orders — that page covers slots, capacity and cut-offs only. For the integrations above where storekit support holds the setting, contact support with the number of minutes you want.

For busy kitchens, consider injecting pre-orders 15-30 minutes before the requested time. This gives enough prep time without overwhelming the queue.

What’s Included in Orders

Each order sent to your POS contains:

Order Details

Unique order ID
Order timestamp
Requested fulfillment time

Items

Product names and quantities
Modifiers and customisations
Item-level notes
PLU/product codes (for linked integrations)

Customer Information

Name
Phone number
Email address

Fulfillment Details

Method (delivery, pickup, dine-in)
Delivery address (if applicable)
Table number (for dine-in)
Special instructions

Payment

Payment status (paid/pending)
Payment method
Tip amount (if applicable)

Cash orders are sent without a payment attached, so the check stays open for staff to settle — unless the POS integration has a cash-as-paid setting enabled. See cash and pay-on-collection orders.

Error Handling

storekit is designed to handle POS communication failures gracefully.

Automatic Retry

If the POS is temporarily unreachable:

storekit queues the order
Retries automatically with exponential backoff
Continues retrying until successful
Order eventually appears in POS

If an order fails to sync after all retry attempts, you’ll receive an email notification with the specific error reason, order details, and a direct link to view the order in your dashboard.

Once the cause is fixed, resend a failed order from the order page with More actions → Resend order to POS. storekit refuses the resend with “This order has already been sent to the POS” if the POS has already confirmed receipt of it — sending it again would create a duplicate order on the till. For Lightspeed K-Series, where this can happen even though nothing printed, see Orders Failing: Till Offline.

Customer Experience

Orders always complete successfully for the customer, even if POS injection is delayed:

Payment is processed
Customer receives confirmation
Order appears in storekit dashboard
You can manually enter the order if needed

Customers are never affected by temporary POS issues. Their order is confirmed and you’ll always have it in your storekit dashboard.

POS Connection Errors

If there’s a persistent connection issue, customers may see a message asking them to contact staff. This only happens in specific scenarios like pay-at-table where POS connectivity is critical.

Order Modifications

Before POS Injection

If you need to modify an order before it’s sent to the POS:

Find the order in your storekit dashboard
Make necessary changes
The modified order is sent to the POS

After POS Injection

Once an order has been injected:

Changes in storekit don’t automatically update the POS
Modify the order directly in your POS
Process refunds through storekit if needed

Integration-Specific Behaviour

Different POS integrations handle orders slightly differently.

Zonal

Orders appear as online orders in Aztec
Full modifier support
Discounts from Zonal loyalty are recorded
Order notes appear on tickets

Lightspeed K-Series

Orders appear on your configured terminal
Kitchen routing follows your Lightspeed setup
Course assignments respected (if configured)

TISSL (PLU-based)

Products matched by PLU codes
Ensure all products have valid PLUs
Unmatched items may cause order failures

Troubleshooting Order Injection

Orders Not Appearing in POS

Check integration status: Verify the POS connection is active in Store Settings
Check POS status: Ensure your POS terminal is online
Review order in dashboard: Look for error messages on the order
Check PLU codes: For manual linking integrations, verify PLUs are correct
Check email notifications: If the order failed to sync, you’ll receive an email with error details

Pre-Orders Reach the POS Just Before Pickup

A pre-order placed days ahead shows up on the till only 30-60 minutes before the requested time, and you would rather see it straight away. Somewhere between storekit and the POS it is being held; check each layer in turn.

Confirm storekit received the order on the day it was placed

Live Orders only shows today’s orders, so a pre-order for a future date is missing there until the day — look in All Orders instead. The order’s creation date is the day the customer placed it. See Live Orders and pre-orders →.

Check storekit's buffer

Go to Stores → your store → Settings → Integrations → Deliverect. If Buffer Orders is on, storekit holds the order and sends it Buffer Delay (in minutes) before the requested time. Turn Buffer Orders off and click Save to send pre-orders as soon as they are placed. This is the only buffer setting on the storekit side; there is no separate one on the Pre-Orders page.

Check the Deliverect channel buffer

If storekit’s Buffer Orders is already off, the hold is downstream. The storekit channel inside Deliverect has its own Buffer orders option that keeps scheduled orders in Deliverect until shortly before they are due. Ask Deliverect support or storekit support to turn it off for your storekit channel.

Check how your POS handles scheduled orders

Some POS systems hide or park orders whose requested time is in the future and only print them on the day. If both buffers are off, check the delayed or scheduled order settings in the POS itself.

Delayed Orders

Check your network connectivity
Verify the POS API is responding
Review any error messages in the dashboard

Missing Items or Modifiers

Ensure all products are mapped correctly
Check modifier PLU codes (for TISSL/manual linking)
Verify products exist in the POS

Wrong Prices

Check tax-inclusive vs tax-exclusive settings
Verify prices match between systems
Re-sync menu if using automatic sync

Best Practices

Test Before Going Live

Always test order injection thoroughly:

Place a test order with various items
Include modifiers and special requests
Verify everything appears correctly in the POS
Test different fulfillment methods

Monitor Order Flow

Regularly check that orders are flowing to POS
Set up alerts for injection failures (if available)
Review any failed orders promptly

Keep Systems in Sync

Sync menus regularly if using pull integrations
Update PLU codes when adding new items
Test after making menu changes

For further assistance, contact support.

​How Order Injection Works

​Order Timing

​ASAP Orders

​Pre-Orders / Scheduled Orders

​What’s Included in Orders

​Order Details

​Items

​Customer Information

​Fulfillment Details

​Payment

​Error Handling

​Automatic Retry

​Customer Experience

​POS Connection Errors

​Order Modifications

​Before POS Injection

​After POS Injection

​Integration-Specific Behaviour

​Zonal

​Lightspeed K-Series

​TISSL (PLU-based)

​Troubleshooting Order Injection

​Orders Not Appearing in POS

​Pre-Orders Reach the POS Just Before Pickup

​Delayed Orders

​Missing Items or Modifiers

​Wrong Prices

​Best Practices

​Test Before Going Live

​Monitor Order Flow

​Keep Systems in Sync

How Order Injection Works

Order Timing

ASAP Orders

Pre-Orders / Scheduled Orders

What’s Included in Orders

Order Details

Items

Customer Information

Fulfillment Details

Payment

Error Handling

Automatic Retry

Customer Experience

POS Connection Errors

Order Modifications

Before POS Injection

After POS Injection

Integration-Specific Behaviour

Zonal

Lightspeed K-Series

TISSL (PLU-based)

Troubleshooting Order Injection

Orders Not Appearing in POS

Pre-Orders Reach the POS Just Before Pickup

Delayed Orders

Missing Items or Modifiers

Wrong Prices

Best Practices

Test Before Going Live

Monitor Order Flow

Keep Systems in Sync