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When you accept an online order, storekit builds a Toast check and posts it to Toast. This page covers how orders are routed and what you need to configure.

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When Orders Inject

Orders are dispatched to Toast when you accept them (not at payment). storekit sets the order to syncing, posts it to Toast, and on success marks it Accepted and stores the Toast check number. Pre-orders can be buffered so they reach Toast closer to the fulfillment time rather than days ahead.

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Dining Options

Toast requires a dining option on every order, so you map each storekit fulfillment method to a Toast dining option under Dining Options:
  • Default Dining Option
  • Pickup Dining Option
  • Delivery Dining Option
  • In-Store Dining Option
  • Curbside Dining Option
storekit auto-suggests these from your Toast configuration when you connect, but you can change them. If an order’s fulfillment method has no dining option (and no default), injection fails — always set at least the Default Dining Option.

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Revenue Centers

Under Revenue Centers, set a Default Revenue Center and, optionally, Revenue Center Rules to route orders to different revenue centers. Click Add Rule to add a rule. Each rule matches on any combination of:
  • Fulfillment Method — one of Any, Delivery, Pickup, In-Store, Curbside
  • Channel — one of Any, Web, PWA, App, Kiosk
  • Service Area — a Toast service area (from your synced floor plan)
and routes matching orders to the chosen Revenue Center. The first matching rule wins; if no rule matches, the Default Revenue Center is used. The How does routing work? link on the page opens an in-dashboard explainer.

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Payments, Discounts & Charges

These all live under Additional Settings: storekit records the payment on the check (amount and tip separately). Discounts only reach Toast if Check Discount is set; service charges and delivery fees only reach Toast if their respective service charge is set.

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Where Order Tips Land

By default the tip is recorded on the Toast payment as a tip, separate from the payment amount. If you’d rather the tip be reported as a service charge in Toast, turn on Send Order Tips as Service Charge: the tip is added to the Service Charge amount on the check, and the payment is recorded for the full order total with no Toast tip.
This setting applies to online orders dispatched to Toast only. Tips paid through Pay at Table are always recorded as Toast tips. With the setting on, a tipped dine-in order opens its own check rather than being appended to an open one (see Add to Bill).

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Order Notes

Set an order note template under Additional Settings (the Order Note Template control). storekit attaches the composed note to the order’s first item on the Toast check as a special request. Per-item notes the customer adds are attached to their own items the same way.

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What Toast Receives

Each order includes the customer name, phone and email, all items with their modifiers (including nested modifiers), the dining option, the revenue center (if resolved), the check discount and service charges (if configured), the tip, delivery address (for delivery), curbside details (for curbside), and the table (for dine-in).

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Order-Status Updates

Toast sends status updates back to storekit, which map onto your order status:
Status updates require Toast to be sending guest order status events to storekit. These are configured as part of your integration setup.

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When an Order Fails to Inject

If Toast rejects an order, storekit marks it failed and records the Toast error on the order — the customer’s order still completes, so you never lose it. You can re-dispatch a failed order from the storekit dashboard. Common causes and fixes are in Troubleshooting.