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Alipay is China’s leading digital payment platform with over 1 billion users. Enabling Alipay helps you serve Chinese tourists and customers who prefer to pay with their Alipay wallet.
Alipay

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How It Works

When a customer selects Alipay at checkout:
  1. Customer chooses Alipay as their payment method
  2. They’re redirected to Alipay to log in and confirm payment
  3. Payment is authorised instantly
  4. Customer returns to your store with order confirmed
Customers can pay using their Alipay app or by scanning a QR code.

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Benefits for Your Business

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Availability

Alipay is available for customers with Chinese Alipay accounts. Payments can be made in:
Currency conversion is handled automatically. You receive funds in your local currency while customers pay in CNY.

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Enabling Alipay

Alipay requires manual activation by our team. To enable Alipay:
  1. Contact support
  2. Request Alipay activation for your store
  3. Our team will enable Alipay on your account
  4. Alipay will appear as a payment option at checkout
Alipay is particularly useful for businesses in tourist areas or those serving Chinese customers. If you’re unsure whether Alipay is right for your business, our team can advise.

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Customer Experience

Alipay provides a seamless mobile payment experience:
  • Mobile users - Redirected to the Alipay app to confirm payment
  • Desktop users - Shown a QR code to scan with their Alipay app
Payment confirmation is instant, and customers are returned to your store immediately after authorising the payment.

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Refunds

Refunds to Alipay work the same as other payment methods. When you issue a refund, funds are returned to the customer’s Alipay wallet.

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Learn More

Visit Alipay Global to learn more about accepting Alipay payments.

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