Overview
- Fleet management: Manage your own drivers
- On-demand couriers: Connect to courier networks
- Hybrid model: Use both for flexibility
Setup
- Sign up for an Orkestro account
- Set up your fleet or connect courier providers
- Obtain your Orkestro API key
- In storekit, go to Settings → Integrations → Delivery
- Select Orkestro and enter your API key
- Configure dispatch settings
- Save changes
Make sure your account has valid billing / payment details before you start taking delivery orders. If billing details are missing or a payment fails, can refuse to create delivery jobs even though storekit accepts and charges the order — check this in your account first if an order is paid but no delivery appears, then contact support with the order so we can look into it and, where possible, arrange the delivery manually.
Fleet Options
Own Drivers
Manage your in-house delivery team:- Add drivers to Orkestro
- Drivers use Orkestro driver app
- Full control over assignments
- Track all drivers in real-time
On-Demand Couriers
Connect to courier networks:- Stuart
- Gophr
- Addison Lee
- Local providers
Hybrid
Use your fleet when available, overflow to couriers:- Own drivers handle peak hours
- Couriers cover gaps
- Automatic load balancing
Order Data Sent
Dispatch Modes
Automatic Dispatch
Orders automatically assigned based on:- Driver location and availability
- Current workload
- Delivery route efficiency
- Scheduled delivery time
Manual Dispatch
Control assignments yourself:- View available drivers
- Assign specific orders to drivers
- Batch multiple orders per driver
- Optimise routes manually
Scheduled Dispatch
For pre-orders and catering:- Queue orders for future dispatch
- Release to drivers at set time
- Batch by delivery area
Customer Experience
Live Tracking
Customers see:- Assigned driver name and photo
- Real-time location on map
- Accurate ETA updates
- Direct contact option
Notifications
Automatic updates:- Driver assigned
- Driver en route
- Arriving soon
- Delivered
Driver App
Your drivers use the Orkestro driver app:- Receive order notifications
- Navigate to pickup and delivery
- Update order status
- Capture proof of delivery
- Communicate with customers
Route Optimisation
Orkestro optimises multi-drop routes:- Batch nearby deliveries
- Calculate optimal order
- Reduce total drive time
- Balance driver workload
Pricing
Orkestro pricing includes:- Platform subscription
- Per-delivery fees (for on-demand)
- Driver app licenses (for own fleet)
Best Practices
Optimise Zones
Group deliveries by area for efficiency
Set Realistic Windows
Allow enough time for drivers to complete routes
Monitor Performance
Track metrics to identify improvements
Driver Training
Ensure drivers know the app and process