The corona crisis has ushered in a table tech revolution. Pubs have traditionally been slow on the uptake, when it comes to innovative tech, but now operators are seeking different solutions as we return to the “new normal”. Mobile ordering is put in place to give consumers a comfortable and safe way of ordering their pints.
The government is encouraging restaurants and pubs to use table ordering apps, as opposed to making and collecting orders at the bar.
It’s a good time to take a look at our EPOS systems for pubs and bars in case you want to review your current store tech.
How do they work?
Table ordering apps, which you operate on your phone, reduce face-to-face contact. It also cuts the shared use of grubby card machines, helping stem the spread of the virus.
There are two routes to take here. The first is a native app that your customers need to download; the second, a web app which is browser-based so requires internet access for use and can be accessed via a QR code or a venue’s Wi-Fi login.
Businesses will have to note down the details of each customer so they can trace each person in the event of an outbreak.
Now, more than ever, mobile ordering is essential to running your pub, bar or restaurant. Here are five table-ordering softwares that will keep you in line with government guidelines on social distancing – while still providing top quality service.
Known for its hospitality EPOS software, the GoodTill have branched out and created a table-ordering piece of kit. It’s not an app, so customers don’t need to download it beforehand. Watch the explainer video here. Their rate starts at 2.4% + 20p and includes all card transactions fees. Powered by Stripe.
- Customer scans a unique QR code printed on a menu, and is then taken to your menu on the GoodEats platform.
- They specify where in the dining establishment they are sitting, then “checkout” and pay.
- The order prints a ticket to the kitchen and the system notifies the guests of waiting time via email.
Table-ordering can be set up as a standalone to start taking mobile orders, received directly to your device or it can be integrated with the GoodTill EPOS software.
StoreKit Order & Pay
Not everyone will want to download an app. But everyone will need to order drinks on their phone. This is where StoreKit comes in. We have designed a mobile-first table-ordering system, Order & Pay, which is a progressive web app – accessible on your web browser. It is completely free to sign up (with a payment processing fee). It does exactly what the name suggests. It takes just a few minutes to create an account:
- The customer scans a unique QR code (printed to a sticker) on your table, and is then taken to your branded Order & Pay site.
- The customer chooses item(s) from your menu and then places an order. They pay through their phone by scanning their credit card, or entering their card details manually.
- Tables are set up with a unique ID number (they don’t have to be tables, they can also be rooms, for example).
- It’s pushed through to your team, and then you bring their order to their table.
StoreKit’s system has all the beautiful functionality of an app, like push notifications, but without any of the download “friction” you’d get with traditional apps.
Unlike other table-ordering apps where you are signed up to a generic platform and your business is one of many, we create a branded app just for your pub.
Best of all, we’ve got a simple cheap rate for payment processing: 1.59% + 15p for each transaction made through the software. No expensive commission or monthly fees.
Call us at 020 3874 1470 if you’re thinking of joining our platform – we’re happy to help.
Pepper charges start at £89 per venue per month.
This includes pre-order modifiers, bill-splitting at the table and a “pay at counter” function.
“Pepper’s platform is EPOS integrated and enables the development and maintenance of customizable apps delivering discovery, mobile payment, loyalty, pre-order, push marketing and data analytics.”
Orderbee is a table ordering system designed for pubs and restaurants, both single and multi-site operators. It also offers a click-and-collect option too.
“We won’t be getting involved in the actual delivery, but we’ll give you the tools via the platform to manage deliveries and collect the data you need to facilitate them.”
Priced from £80 per venue per month, you need an email address and a PayPal account in order to take payments. Don’t forget to add on VAT and PayPal fees of 1.2-2.9% + 30p per transaction.
- Customers can order and pay ahead and just walk in and eat. Or, they can place orders in store.
- Their payment partner is PayPal, so orders go through there.
This is an aggregator app – unlike a native app, this works by essentially platforming loads of different brands (around 6000 currently). A customer only needs to download the OrderPay app once to unlock all the functionality and native app advantages for a range of brands.
However, OrderPay locks the app to a particular brand as a customer crosses the venue’s entrance, meaning only your brand’s menu is accessible when in-venue. This is called beacon technology. A customer with an OrderPay app is served the right operator branding and order options when they’re on site. It uses QR scanning for self-service. See the full range of features.
Register your business here.
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