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Catering orders are often placed with payment to follow — the customer confirms by phone, you take the order as cash or invoice, and the money arrives later. The order page has a shortcut for this: it creates a one-off payment link for the order total and sends it to the customer in one step.
The prompt appears on an order when all of these are true: the store has Catering enabled, the store uses storekit Payments, the order was placed as cash (no online payment was taken) and the order total is above zero. Stores without catering do not see it; create a link from Payment Links instead and put the order number in Reference.
1

Open the order

Click All Orders in the left-hand navigation and open the order.
2

Find the prompt

At the top of the order a panel reads No online payment collected — Send a payment link to collect.
3

Send

Click Send Payment Link.
  • If the order has a customer email address or phone number, the link is created and sent to it straight away.
  • If it has neither, the Send Payment Link dialog opens so you can enter an Email or Phone.
The panel changes to Payment link created with the status Waiting for payment. From here you can Copy Link to paste it into a message yourself, or Resend to send it again.

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When the Customer Pays

The panel shows Payment received. The link is a one-off link, so it closes after this payment; it also appears in Payment Links with the order attached and a Created via value of order, where you can see the transaction and refund it if needed. The order itself keeps its original payment method. The payment link is the record of the money collected, and it settles into the same payouts as your online orders. The link is created with:
  • Title — the order number
  • Pricing — Set price at the order total
  • Link type — One-off
  • Store — the order’s store
You cannot change the amount from the order page. To collect a different amount (a deposit, or a total after a discount agreed afterwards), create a link from Payment Links — see Creating a Payment Link.

Cash payments

Accepting orders without taking payment upfront.

Refunds and Transactions

Refunding a payment collected through a link.