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Each payment link keeps its own list of payments. Refunds are issued from that list, one payment at a time.

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View Transactions

1

Open the link

Click Payment Links in the left-hand navigation, then click the link in the list.
2

Scroll to Transactions

The Transactions table sits below the link’s details. Each row shows Amount, Status, Date and Customer.
The Stats panel above the table summarises the same data: Payments (count) and Collected (total taken, before refunds).

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Transaction Statuses

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Customer Details

If the link asked for a name, email, phone or business name, the row has a Details button. Click it to open Customer details and see what the customer entered. Payments made through links that collected nothing show no button.

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Refund a Payment

Refunds go back to the card the customer paid with. Only Paid and Partial Refund transactions can be refunded, and a payment cannot be refunded for more than was taken.
1

Find the transaction

Open the link and locate the payment in Transactions.
2

Open the refund dialog

Click Refund on the row. The Refund Transaction dialog opens, showing Transaction amount, Already refunded and Max refundable.If your account requires a manager PIN for refunds, enter it first.
3

Choose the amount

Under Refund Amount, click Full refund or type a partial amount up to the Max refundable figure.
4

Add a reason (optional)

Under Select reason for refund, pick a reason or leave No reason. Choosing Other shows Add reason for refund for free text.
5

Confirm

Click Refund (the button shows the amount). The transaction’s status changes to Partial Refund or Refunded. Refunds take 3–5 business days to reach the customer’s account.
Refunding does not reopen the link. A Completed one-off link stays completed after a refund; create a new link if the customer needs to pay again.
A payment link payment is recorded as a card transaction against the store the link belongs to, on the same storekit Payments account as that store’s online orders. It is not an order, so it never appears in All Orders or in the sales reports built from orders. It does appear in the accounting reports: Refunds issued from a link appear in All Transactions as Refund rows and are deducted from the payout in the same way as order refunds. The only place a payment is shown with its link is the link’s own Transactions table, so use that to confirm a specific payment before reconciling against All Transactions.

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Can’t Find a Payment?

  • Check the link first. Open Payment Links, click the link and look for the row in Transactions. Only a Paid (or Partial Refund) payment is a completed transaction; Pending means the payment has not yet been confirmed by the card network, so wait for its status to change before treating it as complete or asking the customer to pay again.
  • Check the date range and store. All Transactions defaults to the last month and is filtered by the store you have selected; a link belongs to the store it was created for.
  • Check the status filter. The Status filter has two options, Success and Failed; clear it to see both. A payment that was declined appears as Failed and is never paid out.
  • Allow for the payout schedule. A payment taken today is not in a payout yet. On the default daily schedule payouts use T+2 timing; weekly and monthly schedules take longer. Check your payout schedule, then compare the transaction date in All Transactions with the Created date of your payouts.
  • Look for the amount, not the link name. Because All Transactions does not show the link’s name or reference, match on Date and Gross amount.
To total your payment link income, use the Collected figure on each link, or ask a connected AI assistant to list your payment links.

Refunds and payouts

How refunds and payouts work across storekit Payments.

Payment Links Reference

Webhook events fired for payments and refunds.