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Each payment link keeps its own list of payments. Refunds are issued from that list, one payment at a time.

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View Transactions

1

Open the link

Click Payment Links in the left-hand navigation, then click the link in the list.
2

Scroll to Transactions

The Transactions table sits below the link’s details. Each row shows Amount, Status, Date and Customer.
The Stats panel above the table summarises the same data: Payments (count) and Collected (total taken, before refunds).

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Transaction Statuses

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Customer Details

If the link asked for a name, email, phone or business name, the row has a Details button. Click it to open Customer details and see what the customer entered. Payments made through links that collected nothing show no button.

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Refund a Payment

Refunds go back to the card the customer paid with. Only Paid and Partial Refund transactions can be refunded, and a payment cannot be refunded for more than was taken.
1

Find the transaction

Open the link and locate the payment in Transactions.
2

Open the refund dialog

Click Refund on the row. The Refund Transaction dialog opens, showing Transaction amount, Already refunded and Max refundable.If your account requires a manager PIN for refunds, enter it first.
3

Choose the amount

Under Refund Amount, click Full refund or type a partial amount up to the Max refundable figure.
4

Add a reason (optional)

Under Select reason for refund, pick a reason or leave No reason. Choosing Other shows Add reason for refund for free text.
5

Confirm

Click Refund (the button shows the amount). The transaction’s status changes to Partial Refund or Refunded. Refunds take 3–5 business days to reach the customer’s account.
Refunding does not reopen the link. A Completed one-off link stays completed after a refund; create a new link if the customer needs to pay again.
Payment link transactions settle through the same storekit Payments account as your online orders and appear in the same payouts. They are not orders, so they do not appear in All Orders. Use the Collected figure on each link, or ask a connected AI assistant to list your payment links, to total them.

Refunds and payouts

How refunds and payouts work across storekit Payments.

Payment Links Reference

Webhook events fired for payments and refunds.