Skip to main content
Enterprise required - Pickup screens are available on the Enterprise plan. Contact us to get started.
Show guests their order codes while they wait, then let them know when to collect. Each screen belongs to your account and can show orders from one or more stores, with its own styling and no storekit branding on the order board.

​
Before You Start

You need a TV with a web browser, or a TV stick with a web browser connected to a TV, and an internet connection. Keep the dashboard open on a separate computer so you can enter the code shown on the TV.

​
Connect Your TV

1

Open Pickup Screens in the Dashboard

Click Settings in the dashboard side navigation, then Pickup screens. This is account settings, not a store’s settings.
Pickup screens dashboard with no screens connected

Add your first pickup screen from account settings.

2

Get the TV's Pairing Code

On the TV’s browser, visit pickup.storekit.com. The TV displays a six-character pairing code. Codes expire after 10 minutes; use the current code on the TV.
TV displaying the example pairing code K7Q-9XF

The TV shows the code to enter in the dashboard.

3

Add Your Screen

In the dashboard, click Add screen. Enter the TV’s code in Pairing code, give it a Screen name, and choose one or more Stores. Complete the fields below, then click Add screen to connect the TV.
Add pickup screen form with an example pairing code entered

Enter the TV's code and choose what this screen shows.

4

Check the Board

The TV replaces the code with your board. Check the title, logo and colours, and confirm that the correct stores are listed against the screen in the dashboard.

​
Choose What the Screen Shows

Under Styling, set the appearance for this screen. New screens prefill these fields from the first selected store. Leave a styling field blank to use that store’s details instead. Changing a screen’s styling does not change the store’s branding.
Edit pickup screen form showing the Styling fields

Customise the title, logo and colours for each screen.

The board adjusts colours for contrast where needed, so a preferred text colour may be replaced with a more readable one. There is no custom layout or heading-text editor for the order columns.

​
What Guests See

The board has two columns: “Preparing” and “Ready to collect”. It shows order codes, your title and logo, a clock, and your message. With multiple stores, tiles also show the store name when space allows. Busy columns rotate through pages automatically every eight seconds.
Juniper Kitchen example pickup board in the Light theme

Light theme: six orders preparing and four ready to collect.

Juniper Kitchen example pickup board in the Dark theme

The same orders in the Dark theme.

Juniper Kitchen example pickup board with green brand colours

Store colours uses your screen's background and brand colours.

  • Preparing includes eligible orders with the statuses New, Received, Accepted or Preparing.
  • Ready to collect includes orders marked Ready for Pickup. If an order has a future ready time, it stays under Preparing until that time arrives.
  • Only the selected stores and order types appear. Draft and archived orders do not appear. Completed, cancelled and rejected orders do not remain on the board.
  • Pre-orders are not shown as soon as they are placed: their scheduled time controls when they appear. Orders already being prepared or marked ready can appear ahead of their scheduled time within the store’s current board window.
There is no item list, payment information or customer contact information on the TV board. There is no control on the TV to accept orders or change their status; continue managing orders through your usual workflow, such as Live Orders →. Each source column is limited to 200 orders. There is no dashboard setting to increase that limit or change the column status rules.

​
Edit, Reload or Remove a Screen

In Settings → Pickup screens, click Edit next to the screen, change the fields, then click Save changes. There is no pairing-code field when editing; you do not need to pair again to change stores or styling. Click Reload to request a browser refresh on the TV. The TV needs a working connection to receive the request. A reload is not a new pairing. Click Remove next to the screen and confirm the browser prompt to disconnect it. The TV stops showing orders and returns to pairing. Pair it again as a new screen if you want to reconnect it. There is no undo control for removing a screen.

​
Check Connection and Update Status

The dashboard shows Online when the TV has checked in within the last 11 minutes; otherwise it shows Offline. This allows for slower checks outside opening hours, so Online is not a guarantee that the TV is connected at this instant. The last-seen text is Never connected, Seen just now, or “Last seen” followed by the number of minutes since the last check-in. Refresh the dashboard page to fetch current screen details.
Two example pickup screens showing Online and Offline connection statuses

Check each screen's connection, last-seen time and software status.

  • Update waiting means the TV has detected a newer version of the screen app and reported that it is waiting to reload. It does not mean an order or styling change is waiting.
  • Up to date means the TV has reported an app version without a pending update. It reflects the TV’s last report, not a fresh software check by the dashboard.
Software updates normally reload automatically outside opening hours, on the pairing or idle screen, or after the board has been empty for two minutes. Use Reload if you need to request a refresh yourself.

​
Troubleshooting

Use the current code shown at pickup.storekit.com on the TV. Codes expire after 10 minutes and cannot be claimed again after pairing. Check the code, then try Add screen again. If repeated attempts are refused, wait before retrying rather than repeatedly generating codes.
Your account needs at least one store. To save the form, provide a screen name, at least one store, at least one order type, a valid six-character code, and a whole number from 1 to 120 for Minutes to keep on Ready.
Check Stores and Order types using Edit, then check the order’s status in Orders → Live Orders. Ready orders disappear when their ready display time expires or their status changes. A future ready time keeps an order under Preparing until that time arrives. Drafts, archived orders and orders outside the current board window are excluded.
An empty board shows “Closed” outside the selected stores’ opening hours. The hours check includes a 30-minute buffer before opening and after closing; any selected store being within that window keeps the screen in opening-hours mode. Special hours and each store’s time zone are taken into account. Stores without usable hours default to opening-hours mode.Outside those hours, the TV checks for board changes every five minutes. During opening hours it receives live updates, with a safety check every minute when connected, or every five seconds without the live connection. An empty board also becomes idle after 10 minutes during opening hours. Existing orders keep the board visible even outside opening hours. There is no separate opening-hours schedule for a screen.
Check the TV’s internet connection. After a failed request and 30 seconds without a successful update, the TV warns that it is showing the last update. After five minutes it shows an offline warning. There is no offline live-order mode: the last displayed orders may be out of date. The TV retries automatically.
A removed screen or invalid connection credentials return the TV to pairing. The connection is stored in that browser, so keep using the same browser and avoid clearing its saved site data. Use the new code to add the screen again.