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Pub delivery lets food businesses expand their reach by placing QR codes in local pubs, bars, and other venues. Guests scan, order, and your food is delivered directly to them at the pub. This guide explains how to set up tables as pub locations with linked delivery addresses.

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How It Works

  1. Partner with local pubs to place your QR codes
  2. Each pub is set up as a “table” with a linked delivery address
  3. Guests scan the QR code at the pub
  4. They order from your menu and pay online
  5. The order comes through as a delivery to that pub’s address
  6. You deliver the food to the pub
This model works for any food business without their own seating - dark kitchens, takeaways, food trucks, or home caterers.

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Setting Up Pub Delivery

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Step 1: Enable Dine-in Ordering

Even though you’re delivering, we use the dine-in system to manage pub locations.
  1. Go to Settings > Operations
  2. Enable Dine-in ordering
  3. Keep Delivery enabled (required for address linking)

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Step 2: Rename the Table Descriptor

Change “Table” to something appropriate for your setup:
  1. Go to Settings > Store Settings
  2. Set Table Descriptor to one of:
DescriptorBest For
PubTraditional pub partnerships
VenueMix of pubs, bars, clubs
LocationGeneral delivery points
BarBar-focused partnerships
Customers will see “You’re ordering to: The Red Lion” instead of table numbers.

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Step 3: Create Areas by Neighbourhood

Organise pubs into areas based on your delivery zones:
  1. Go to Settings > Tables
  2. Click Add Area
  3. Name by neighbourhood or zone:
    • “City Centre”
    • “Northside”
    • “Within 2 miles”
This helps you manage delivery logistics and see which areas perform best.

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Step 4: Add Pubs as Tables

Add each partner pub:
  1. Click into an area
  2. Click Add Table
  3. Enter the pub name: “The Red Lion”, “The Crown & Anchor”
Use the pub’s actual name so it’s instantly recognisable to customers and delivery drivers.
This is the key step that makes pub delivery work. Each pub needs its address linked so orders route correctly.
Contact support to link a delivery address to each pub/table. Provide:
  • The table/pub name
  • Full delivery address including postcode
  • Any delivery instructions (e.g., “Side entrance”, “Ask for bar manager”)
Once linked, orders to that pub automatically:
  • Come through as delivery orders
  • Include the pub’s address
  • Show on printed tickets with full delivery details

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Step 6: Generate QR Codes

Create QR codes for each pub:
  1. Go to Settings > Tables
  2. Click the QR icon next to each pub
  3. Download the QR code
  4. Provide to the pub for display
Consider creating branded table talkers or beer mat inserts with:
  • Your logo and food photos
  • The QR code
  • “Scan to order food to your table”

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Example Configuration

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Pizza Kitchen with 8 Partner Pubs

Table descriptor: Pub
AreaPubs
Town CentreThe King’s Head, The White Horse, The Fox & Hound
RiversideThe Anchor, The Boat House
High StreetThe Crown, The Railway Tavern, The George
Each pub has its address linked via support, so when someone at The Anchor orders a pizza, you see: 
ORDER #1234 - DELIVERY
----------------------
Deliver to: The Anchor
12 River Lane
Townsville
TV1 2AB

Instructions: Ask for duty manager

1x Margherita (12")
1x Pepperoni (12")
2x Garlic Bread

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Pricing Strategies

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Option 1: Include Delivery in Menu Prices

Increase menu prices slightly for pub orders to cover delivery:
  • Regular takeaway menu: £12 pizza
  • Pub menu: £14 pizza (covers delivery cost)
Create a separate menu for pub ordering with adjusted prices.

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Option 2: Add a Delivery Fee

Set a standard delivery fee that applies to all pub orders:
  1. Go to Settings > Store Settings
  2. Set a Service Charge (e.g., 200 for £2.00)
  3. Label it “Delivery fee”

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Option 3: Pub-Specific Pricing

Work with each pub on a commission or fee structure:
  • Pub takes a cut of each order
  • You charge a small delivery fee
  • Price adjustments based on distance

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Partnering with Pubs

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What to Offer Pubs

  • No kitchen needed - they can offer food without cooking
  • Increased dwell time - guests stay longer when fed
  • Higher drink sales - food encourages more rounds
  • No staff required - you handle everything

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What to Ask For

  • Prominent QR placement - tables, bar, menus
  • Staff awareness - bartenders can recommend ordering
  • Delivery access - where should drivers go?
  • Peak time coordination - busy periods, events

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Simple Partnership Agreement

Cover these basics:
  • QR code placement locations
  • Delivery handoff process
  • How complaints are handled
  • Trial period and review

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Operational Tips

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Set Realistic Prep Times

Account for:
  • Kitchen preparation
  • Travel time to the pub
  • Finding the customer
Set your prep time in Settings > Operations accordingly (e.g., 30-45 minutes).

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Delivery Instructions

When contacting support to link addresses, include helpful instructions:
  • “Deliver to bar, ask staff to announce”
  • “Beer garden entrance on left side”
  • “Text customer on arrival”

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Handle Peak Times

Friday and Saturday nights will be busiest. Consider:
  • Limiting orders per time slot
  • Adding staff during pub peak hours
  • Pausing distant pubs when overwhelmed

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Track Performance by Pub

Use order reports to see:
  • Which pubs generate most orders
  • Average order value per pub
  • Peak ordering times
Focus marketing efforts on high-performing locations and consider removing underperforming ones.

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Customer Experience

When a guest scans the QR code at the pub:
  1. Your menu opens with the pub pre-selected
  2. They see “Ordering to: The Red Lion”
  3. They browse, customise, and add items
  4. At checkout, delivery address is pre-filled
  5. They pay online
  6. Order prints in your kitchen with pub name and address
  7. You deliver to the pub
  8. Staff or driver finds the customer
The guest never enters an address - it’s all handled automatically.

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Scaling Up

Once you’ve proven the model with a few pubs:
  1. Expand the pub network - approach similar venues
  2. Create pub-specific promotions - “£2 off at The Crown this week”
  3. Add events - match day specials, quiz night deals
  4. Consider exclusivity - become the “official food partner”

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Troubleshooting

IssueSolution
Customer left before food arrivedTake mobile number at checkout, text on arrival
Driver can’t find customerClear delivery instructions, ask pub staff to announce
Wrong pub selectedEnsure QR codes are pub-specific and clearly placed
Pub removed QR codesCheck in regularly, maintain relationship