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Voucher Connect enables customers to redeem gift cards and vouchers when placing orders or paying their bill. The integration supports both partial and full redemption, making it flexible for any transaction size.

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Capabilities

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Gift Card Redemption

Customers can apply gift cards at checkout with two redemption modes:
ModeDescription
Full redemptionThe entire gift card balance is applied to the order. Any remaining balance after payment is forfeited.
Partial redemptionOnly the amount needed is deducted from the gift card. The remaining balance stays on the card for future use.

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Supported Payment Scenarios

Order Payments

Apply gift cards during checkout for delivery, pickup, or dine-in orders

Bill Payments

Use gift cards when settling the bill at pay-at-table venues

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Split Payments

When a gift card doesn’t cover the full amount:
  1. The gift card balance is applied first
  2. The remaining balance is charged to another payment method (card, Apple Pay, etc.)
This allows customers to use gift cards of any value without needing exact amounts.

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How It Works

  1. Customer enters their gift card code at checkout
  2. Voucher Connect validates the code and returns the available balance
  3. Customer confirms the redemption amount
  4. The balance is deducted and the order/bill is updated
  5. Any remaining balance is displayed for future reference

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Configuration

To enable Voucher Connect for your venue:
  1. Go to Settings > Integrations in your dashboard
  2. Find Voucher Connect and click Connect
  3. Enter your Voucher Connect login credentials

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Balance Enquiry

Customers can check their gift card balance without making a purchase. This is available:
  • On the checkout screen before applying the card
  • Via a dedicated balance check page (if enabled)