Airship

Airship is a customer engagement platform for push notifications, SMS, and in-app messaging. The storekit integration sends customer and order data to power your messaging campaigns.

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Setup

1. Log in to your Airship account
2. Go to Settings → Project Details
3. Copy your App Key and App Secret
4. In storekit, go to Settings → Integrations
5. Enter your Airship credentials
6. Save changes

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Synced Data

When a customer places an order or submits feedback, the following data is sent to Airship:

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Customer Profile

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Order Attributes

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Events

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Customer Feedback

When customers submit reviews, feedback is automatically synced to Airship with: Rating Categories:

• Food - Quality and taste rating (1-5 stars)
• Service - Staff and service rating (1-5 stars)
• NPS - Net Promoter Score calculated from overall rating (0-10 scale)
• Atmosphere - Included in comments section
• Value for money - Included in comments section

Feedback is classified as:

• Positive (type_id: 1) - 4-5 star ratings
• Negative (type_id: 2) - 1-2 star ratings
• Neutral (type_id: 3) - 3 star ratings

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Use Cases

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Order Updates

Send real-time push notifications for order status:

1. Create automation triggered by order_accepted
2. Send push: “Your order has been confirmed!”
3. Create automation for order_ready
4. Send push: “Your order is ready for pickup”

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Promotional Push

Drive orders with targeted push notifications:

1. Segment by last_order_date > 7 days
2. Send push with limited-time offer
3. Deep link to your ordering page

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Location-Based Messaging

For customers near your store:

1. Set up geofence around your location
2. Trigger message when customer enters zone
3. Promote lunch specials or happy hour

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Re-engagement

Win back lapsed customers:

1. Segment: no order in 30+ days
2. Send personalised push with offer
3. Follow up with email if no response

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Feedback-Based Campaigns

Respond to customer feedback automatically:

1. Segment by negative feedback (1-2 stars)
2. Send personalised apology with discount code
3. Track redemption to measure recovery

Or reward positive feedback:

1. Segment by positive feedback (4-5 stars)
2. Thank customers with loyalty points
3. Encourage them to share on social media

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Channel Priority

Configure which channels to use for different message types:

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