Airship is a customer engagement platform for push notifications, SMS, and in-app messaging. The storekit integration sends customer and order data to power your messaging campaigns.
Setup
Log in to your Airship account
Go to Settings → Project Details
Copy your App Key and App Secret
In storekit, go to Settings → Integrations
Enter your Airship credentials
Save changes
Synced Data When a customer places an order or submits feedback, the following data is sent to Airship:
Customer Profile Field Description emailCustomer email address first_nameFirst name last_nameLast name phonePhone number
Order Attributes Attribute Description order_countTotal orders placed total_spentLifetime spend last_order_dateMost recent order date last_order_valueMost recent order amount store_idStore ID store_nameStore name
Events Event Trigger order_placedCustomer completes an order order_acceptedOrder is accepted by the store order_readyOrder is ready for pickup order_deliveredOrder is delivered
Customer Feedback When customers submit reviews, feedback is automatically synced to Airship with:
Field Description type_idFeedback sentiment (1=positive, 2=negative, 3=neutral) source_idAlways set to 1 (website) unit_idYour Airship unit ID commentsCustomer review text and additional ratings ratingsFood rating, Service rating, and NPS score
Rating Categories:
Food - Quality and taste rating (1-5 stars)Service - Staff and service rating (1-5 stars)NPS - Net Promoter Score calculated from overall rating (0-10 scale)Atmosphere - Included in comments sectionValue for money - Included in comments section
Feedback is classified as:
Positive (type_id: 1) - 4-5 star ratingsNegative (type_id: 2) - 1-2 star ratingsNeutral (type_id: 3) - 3 star ratings
Review data is synced in real-time when customers submit feedback. All rating categories are properly mapped to ensure accurate sentiment analysis in Airship.
Use Cases Order Updates Send real-time push notifications for order status:
Create automation triggered by order_accepted
Send push: “Your order has been confirmed!”
Create automation for order_ready
Send push: “Your order is ready for pickup”
Drive orders with targeted push notifications:
Segment by last_order_date > 7 days
Send push with limited-time offer
Deep link to your ordering page
Location-Based Messaging For customers near your store:
Set up geofence around your location
Trigger message when customer enters zone
Promote lunch specials or happy hour
Re-engagement Win back lapsed customers:
Segment: no order in 30+ days
Send personalised push with offer
Follow up with email if no response
Feedback-Based Campaigns Respond to customer feedback automatically:
Segment by negative feedback (1-2 stars)
Send personalised apology with discount code
Track redemption to measure recovery
Or reward positive feedback:
Segment by positive feedback (4-5 stars)
Thank customers with loyalty points
Encourage them to share on social media
Channel Priority Configure which channels to use for different message types:
Message Type Recommended Channel Order updates Push notification Promotions Push + Email Surveys Email Urgent alerts SMS
Customer Data View and export customer data
Customer Feedback Collect customer reviews
