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An Order & Pay store lets customers scan a QR code, browse the menu, place an order, and pay from their phone while seated at the venue. This store type is best for dine-in venues that want customers to order directly from their table, reduce queueing, and send orders into the venue’s normal preparation workflow. Order & Pay is available on the storekit+ subscription. If you need to enable Order & Pay or confirm whether your store is eligible, contact storekit Support.
Order & Pay requires a storekit+ subscription. Contact storekit Support if you need to enable this store type or confirm whether your store is eligible.

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How Order & Pay Stores Work

  • Customers scan a QR code from their table or area
  • Customers browse the dine-in menu from their phone
  • Customers place and pay for their order through storekit
  • Orders appear in the storekit order dashboard
  • Orders can be sent to a connected POS or printer, depending on your setup
  • Staff prepare and serve the order as part of the venue’s dine-in workflow

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Before You Start

Before going live, make sure you have:
  • An active storekit+ subscription
  • Store profile details ready, including name, description, logo, address, website, and contact details
  • Opening hours confirmed
  • Order notification settings confirmed
  • Fees, tips, and service charge settings confirmed
  • A dine-in menu ready for customers to order from
  • Table numbers, zones, or areas confirmed
  • QR codes created for each table or area (one generic table selector QR is also possible)
  • storekit Payments activated
  • POS integration confirmed, if orders need to be sent to your POS
  • Printing or kitchen routing configured, if used
  • A staff process for monitoring and managing incoming orders

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How to Set Up an Order & Pay Store

1

Create or Open Your Store

From your storekit dashboard, go to Stores.Open the store you want to set up, or create a new store if one has not been created yet.
2

Complete Your Store Profile

Add the key information customers will see on your online store.This can include:
  • Store name
  • Store description
  • Website
  • Logo
  • Social links (Instagram)
  • Store address
  • Contact details
  • Opening hours
  • Order notification settings
  • Fees, tips, and service charge settings
3

Confirm Order & Pay Is Enabled

Order & Pay needs to be enabled for your store.If you cannot see the Order & Pay setup options, contact storekit Support to confirm whether your store is eligible and enabled on the correct subscription.
4

Set Up Your Dine-in Menu

Create or sync the menu customers will order from.For standalone stores, you can create your menu directly in storekit by adding items and categories manually.Depending on your setup, menus may also be created from a spreadsheet, PDF, or website import.For integrated stores, your menu may need to be synced or published from your POS or integration partner.Before going live, check:
  • Categories
  • Items
  • Prices
  • Modifier groups and options
  • Availability
  • Images and descriptions, if used
  • Allergens or dietary information, if used (recommended)
5

Activate Payments

Order & Pay orders are paid through storekit Payments.Go to Store Settings > Payments and activate payments.You may need to submit business, owner, and bank details before payments can be approved. This can include:
  • Legal business or trading name
  • Applicant or executive details
  • Business owner details, if applicable
  • Bank proof dated within the last 12 months
Customers can only pay through Order & Pay once payments have been activated.
6

Configure Tips and Service Charges

Go to your store settings and confirm whether tips or service charges should be applied.Tips are optional amounts customers can choose at checkout.Service charges are configured as part of your store setup. Fixed service charges can be managed from Store Settings > Operations, while percentage-based service charges for Order & Pay stores need to be configured by storekit Support.Order & Pay stores cannot have both percentage-based service charges and tips enabled at the same time.
7

Set Up Tables or Areas

Set up the table numbers, zones, or areas customers will order from.Each QR code should direct the customer to the correct store and table or area, so staff know where the order should be served.
8

Create Table QR Codes

Order & Pay works best when each table or area has a unique QR code.Each QR code should direct the customer to the correct store and table or area, so staff know where the order should be served.Before printing or sharing QR codes, test that each code opens the correct store, menu, and table or area.If you need branded QR codes or printed table materials, contact your account manager or storekit Support.storekit also provides free downloadable QR codes from the dashboard. These are standard QR codes you can download and print yourself.
Bespoke QR plaques use dynamic QR codes, which are different from the free downloadable QR codes available in the storekit dashboard. Make sure you are using the correct QR code type before printing or ordering materials.
9

Configure POS or Printing

If orders need to be sent to a POS, printer, or kitchen display system, check that routing is configured correctly.This may include:
  • POS location mapping
  • Printers
  • Kitchen display screens
  • Printing profiles
  • Production centres
  • Category or item routing
  • Table information on printed tickets
10

Place Test Orders

Before going live, place test orders from different QR codes.Check that:
  • The QR code opens the correct store
  • The correct table or area is attached to the order
  • The menu, prices, modifiers, tips, and service charges are correct
  • Payment is completed through storekit
  • The order appears in the storekit order dashboard
  • The order reaches the POS, printer, or kitchen display system if connected
  • Staff can identify where the order should be served
11

Go Live

Once setup and testing are complete, enable your store so customers can start placing orders.Place QR codes on the tables or areas customers will use, and monitor the first live orders closely to confirm the dine-in workflow is working as expected.

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What Customers Can Do

With Order & Pay, customers can:
  • Scan a QR code from their table or area
  • Browse the menu from their phone
  • Add items and modifiers to their order
  • Add tips, if enabled
  • Pay through storekit
  • Place additional orders from the same table or area, if needed

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What Staff Need to Check

Staff should know how to:
  • Monitor incoming Order & Pay orders
  • Check the table or area attached to each order
  • Confirm whether the order has been paid
  • Prepare and serve orders through the venue’s normal workflow
  • Handle failed, cancelled, or refunded orders
  • Escalate POS, printing, or payment issues if needed
Order & Pay requires a storekit+ subscription. Contact storekit Support if you need to enable this store type or confirm whether your store is eligible.
Always test your QR codes before going live to confirm they open the correct store, menu, and table or area selection flow.
Order & Pay stores cannot have both percentage-based service charges and tips enabled at the same time. If a percentage-based service charge is enabled, tipping is automatically disabled.

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Troubleshooting

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Customers cannot open the menu

Check that the QR code points to the correct store and that the store is live. If the QR code was created for a specific table or area, make sure that table or area still exists and is active.

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The wrong table is showing on the order

Check how the QR code is configured. For table-specific QR codes, make sure the QR code is linked to the correct table or area. For a generic table-selector QR code, make sure customers are selecting the correct table or area before placing their order. If QR codes were moved between tables, replace or relabel them so the correct table is attached to each order.

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Orders are not reaching the POS

Check that the POS integration is connected and that the correct POS location is mapped. Also check whether the order failed because of missing items, modifier issues, unavailable products, or POS connection errors.

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Orders are reaching the POS but not printing

Check your POS printing setup. This may include printers, kitchen display screens, printing profiles, production centres, or item/category routing.

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Customers cannot pay using card/Apple Pay

Check that storekit Payments is active and that the available payment methods are configured correctly. If payments are still pending verification, customers will be able to place cash orders only. Once payments are active, cash orders are automatically disabled.

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Tips or service charges look wrong

Check your tips and service charge settings. Tips are managed from Store Settings > Gratuity. Fixed service charges are managed from Store Settings > Operations. Percentage-based service charges for Order & Pay stores need to be configured by storekit Support.