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Documentation Index

Fetch the complete documentation index at: https://storekit.com/docs/llms.txt

Use this file to discover all available pages before exploring further.

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Supported POS Systems

storekit supports POS integrations for selected systems, including: POS integration availability depends on your store setup, subscription, and the features supported by each POS. For POS-specific setup steps, see the relevant POS integration guide.

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How POS-Connected Stores Work

  • Customers place orders through storekit or a connected ordering channel
  • Orders can be sent to your connected POS
  • The POS may send orders to kitchen printers or a kitchen display system
  • Menus may be synced from your POS or managed in storekit, depending on the integration
  • Payments are normally processed through storekit, except for Pay at Table setups where payment may be taken externally through the venue’s POS or card machine.
For more detail on integration types and supported POS features, see POS Integration Overview.

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Before You Start

Before going live, make sure you have:
  • An active storekit+ subscription
  • Access to your storekit dashboard
  • Access to your POS account or back office
  • The correct POS location or site details
  • A menu ready to import, sync, or link
  • Payment setup confirmed
  • Printing or kitchen routing configured in the POS, if used
  • A process for testing orders before launch

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How to Set Up a POS-Connected Store

1

Create or Open Your Store

From your storekit dashboard, go to Stores.Open the store you want to connect, or create a new store if one has not been created yet.
2

Connect the POS Integration

Go to Store Settings > Integrations.Select the POS integration you want to connect and enter the required details.The setup required depends on your POS. Some integrations may need an API key, site ID, location ID, or other account details.For more information, see the relevant POS integration guide.
3

Confirm the Correct POS Location

Make sure the storekit store is connected to the correct POS location.This is important for order routing, menu sync, printing, and reporting.
4

Set Up the Menu

Set up the menu customers will order from.Depending on the POS integration, your menu may be:
  • Synced from your POS
  • Imported into storekit
  • Managed directly in storekit
  • Linked to POS product IDs or PLUs
  • Managed through an integration partner
For more detail, see POS Menu Sync.
5

Review Menu Details

Before going live, check that the menu is correct.Review:
  • Categories
  • Items
  • Prices
  • Modifier groups and options
  • Availability
  • Images and descriptions, if used
  • Product IDs or PLUs, if required
6

Configure Fulfilment

Go to Store Settings > Operations.Choose which fulfilment types this store should support, such as:
  • Pickup
  • Delivery
  • Dine-in / Order & Pay
Pickup and delivery can be enabled separately.For detailed setup steps, see Enabling Pickup and Enabling Delivery.
7

Configure Payments

For POS-connected stores, payments are normally processed through storekit Payments.The main exception is Pay at Table, where the customer may pay externally through the venue’s POS card machine or another in-venue payment method, depending on the setup.Before going live, confirm:
  • storekit Payments is active
  • The correct payment methods are available at checkout
  • Pay at Table payment behaviour is understood, if used
  • Staff know where to check whether an order or bill has been paid
8

Check Printing and Order Routing

If orders print through your POS, check that printing and routing are configured correctly in the POS.This may include:
  • Printers
  • Kitchen display screens
  • Printing profiles
  • Production centres
  • Category or item routing
9

Place Test Orders

Before going live, place test orders for each order type you plan to support.Test as many items and modifiers from different categories as needed. (i.e Drinks & Food are routed to the correct printers)Check that:
  • The order appears in storekit
  • The order reaches the correct POS location
  • Items, modifiers, notes, discounts, tips, and service charges are correct
  • Pickup, delivery, or table details are included
  • Pre-order times are passed correctly, if used
  • Order/item notes are displayed
  • Printing or kitchen routing works as expected
  • Payment status is correct
10

Go Live

Once testing is complete, enable the store or connected channel so customers can start placing orders.Continue monitoring the first live orders to confirm the POS integration is working as expected.

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What May Be Controlled by the POS

For POS-connected stores, some settings may be controlled outside storekit. This can include:
  • Menu items
  • Prices
  • Modifiers
  • Availability
  • Tax settings
  • Printing
  • Kitchen routing
  • Table or bill details
If something does not update in storekit, check whether it needs to be changed in the POS first and then synced.
POS integrations require a storekit+ subscription. Contact storekit Support if you need to upgrade your plan or confirm whether your store is eligible.
Always place test orders before launch to confirm orders reach the correct POS location and include the right items, modifiers, prices, and fulfilment details.
If the wrong POS location is connected, orders may be sent to the wrong venue or fail to send.

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Troubleshooting

Check where the menu is managed. If the menu is controlled by the POS, update the menu in the POS first, then run a menu sync if required. For more detail, see POS Menu Sync.

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Orders are not reaching the POS

Check that the POS integration is connected and that the correct POS location is mapped. Also check whether the order failed because of missing items, modifier issues, unavailable products, or POS connection errors.

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Orders are reaching the POS but not printing

Check your POS printing setup. This may include printers, kitchen display screens, printing profiles, production centres, or item/category routing.

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Prices or modifiers look different

Check whether prices and modifiers are managed in storekit, the POS, or an integration partner. Some integrations use POS-side pricing, while others use storekit menu settings.

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Pre-orders are not showing correctly in the POS

Check whether your POS integration supports pre-orders and whether scheduled order times are passed through. This is often called order buffering in storekit and integrated POS systems. Place a test pre-order before going live.